Company Policies

Cancellation Policy

All customers are required to pay at least a 20% deposit to hold a party date. All deposits are NON-REFUNDABLE. Deposit will be held for future customer use as a “rain check”. Rain check is non-transferable. Amounts paid over and above 20% deposit are non-refundable as well.

Weather Policy

AZ Bounce Pro reserves the right to cancel or postpone a party based on weather forecast. Any party on a date meeting the following forecast conditions may be postponed or cancelled by AZ Bounce Pro or customer:

1. Winds or wind gusts at or above 20mph
2. Rain or precipitation at or above 50%
3. Any other hazardous conditions

All forecast information will be referenced according to the NATIONAL WEATHER SERVICE We take safety very seriously. If we deem conditions to be hazardous to your guests or our equipment, we will advise you to cancel or postpone your event.

NO REFUNDS FOR WEATHER. STANDARD CANCELLATION POLICY APPLIES.

Hot or Cold Weather

AZ Bounce Pro will not issue refunds or credits for weather being “too hot” or “too cold” during party. We will advise you based on our years of experience on which equipment works best for certain types of weather, but the final booking decision is the customer’s.

Weather During Party

If there is rain forecasted below 50%, AZ Bounce Pro will allow customer to decide whether or not to cancel or postpone party. Once equipment is delivered to customer, customer pays 100% of the rental cost – NO REFUNDS, NO EXCEPTIONS! AZ Bounce Pro sells time rented – not time used. If your guests only use the equipment for a few minutes due to weather, you pay the full balance regardless.

Our Promise

AZ Bounce Pro wants everyone to enjoy our rental equipment and come back time after time for their party rental needs. We value safety! All event postponements or cancellations are done in the interest of all party guests. We will work collaboratively with you to figure out a best course of action for all changes to your party.